you visit or make a purchase from www.arphibo.com (the “e-Commerce WebSite”).
Arphibo Gardentech Private Limited (hereafter cooperatively referred to as “We”/”Us”/ “Our”)
We thank you for shopping with us, we value the trust you place in us and subsequently we
defines that, how we and our affiliates collect, use, share or otherwise process your personal
information through our website www.arphibo.com (hereinafter referred to “e-Commerce
By visiting the Platform and providing your information or availing our products / services, you
and the applicable products / services terms and conditions. If you do not agree, please do not
access or use our Platform.
1. COLLECTION OF YOUR INFORMATION:-
When you use our Platform, we collect and store your information provided by you from time to
time. In general, you can browse the Platform without telling us who you are or revealing any of
your personal information about yourself. Once you give us your personal information, you are
not anonymous to us. Where possible, we specify which fields are required and which fields are
optional. You will be always have the option to not provide information by choosing not to use a
particular service, product or feature on this Platform.
Your personal information viz. name, address, email, phone no., etc will be used by us for
shipping of your orders & sharing it with our logistics/courier partners for delivering of your
shipments correctly & safely. We may track your buying behaviour, preferences, and other
information that you choose to provide on our Platform. We use this information to do internal
research on our users' demographics, interests, and behaviour to better understand, protect and
serve our users. This information is compiled and analysed on an aggregated basis. This
information may include the URL that you just came from (whether this URL is on our Platform or
not), which URL you next go to your computer browser information, and your IP address.
We collect personal information (such as email address, delivery address, name, phone number,
credit card/debit card and other payment instrument details) from you when you set up an
account or transact with us. While you can browse some sections of our Platform without being a
registered member, certain activities (such as placing an order or consuming our online content
or services) do require registration. We do use your contact information to send you shipping
If you send us personal correspondence, such as emails or letters, or if other users or third
parties send us correspondence about your activities or postings on the Platform, we may collect
such information into a file specific to you.
We use your personal information to provide the product and services you have requested. To
the extent we use your personal information to market to you, we will provide you the ability to
opt-out of such uses at anytime. We use your personal information to assist sellers and business
partners in handling and fulfilling orders; enhancing customer experience; resolve disputes,
troubleshoot problems, help promote a safe service, collect money under CoD, measure
consumer interest in our products and services, inform you about online and offline offers,
discounts about products, services, and updates, customize and enhance your experience,
detect and protect us against error, fraud and other criminal activity, enforce our terms and
conditions, and as otherwise described to you at the time of collection of information.
With your consent, we will have access to your SMS, contacts in your directory, location and
device information. We may also request you to provide your PAN, GSTN, Government issued ID
cards / number and Know-Your-Customer (KYC) details to:
- check your eligibility for certain products and services including but not limited to credit
and payment products;
- issue GST invoice for the products and services purchased for your business
- enhance your experience on the Platform and provide you access to the products and
services being offered by us, sellers, affiliates or logistic partners.
- You can understand that your access to these products/services may be affected in the
event consent is not provided to us.
In our efforts to continually improve our product and service offerings, we and our affiliates collect
and analyse demographic and profile data about our users' activity on our Platform. We identify
and use your IP address to help diagnose problems with our server, and to administer our
Platform. Your IP address is also used to help identify you and to gather broad demographic
We use data collection devices such as "cookies" on certain pages of the Platform to help
analyse our web page flow, measure promotional effectiveness, and promote trust and safety.
"Cookies" are small files placed on your hard drive that assist us in providing our services.
Cookies do not contain any of your personal information. We offer certain features that are only
less frequently during a session. Cookies can also help us provide information that is targeted to
your interests. Most cookies are "session cookies," meaning that they are automatically deleted
from your hard drive at the end of a session. You are always free to decline/delete our cookies if
your browser permits, although in that case you may not be able to use certain features on the
Platform and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the
Google Analytics help us understand how our customers use the site. You can read more about
how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
3. SHARING OF PERSONAL INFORMATION:
We may share personal information with our other corporate entities and affiliates for purposes of
providing products and services offered by them. These entities and affiliates may share such
information with their affiliates, business partners and other third parties for the purpose of
providing you their products and services, and may market to you as a result of such sharing
unless you explicitly opt-out.
We may disclose your personal information to third parties, such as sellers, business partners,
logistics courier partners. This disclosure may be required for us to provide you access to our
products and services; for fulfilment of your orders & dispatches; for enhancing your experience;
for providing feedback on products; to collect payments from you under CoD; to comply with our
our marketing and advertising activities; to analyse data; for customer service assistance; to
prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and
services. We do not disclose your personal information to third parties for their marketing and
advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that
such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal information to law enforcement agencies, third party rights
owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce
content violates the rights of a third party; or protect the rights, property or personal safety of our
users or the general public.
We and our affiliates will share / sell some or all of your personal information with another
business entity should we (or our assets) plan to merge with, or be acquired by that business
entity, or re-organization, amalgamation, restructuring of business. Should such a transaction
occur that other business entity (or the new combined entity) will be required to follow this Privacy
Policy with respect to your personal information.
4. LINKS TO OTHER SITES:
Our Platform may provide links to other websites or application that may collect personal
information about you. We are not responsible for the privacy practices or the content of those
5. SECURITY PRECAUTIONS:
We maintain reasonable physical, electronic and procedural safeguards to protect your
information. Whenever you access your account information, we offer the use of a secure server.
Once your information is in our possession we adhere to our security guidelines to protect it
against unauthorized access. However, by using the Platform, the users accept the inherent
security implications of data transmission over the internet and the World Wide Web which
cannot always be guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Platform. Users are responsible for ensuring the
protection of login and password records for their account.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications after setting up an account with us. If you do not wish to
receive promotional communications from us then please revert on email i.e.
7. ADVERTISEMENTS ON PLATFORM:
We may use third-party advertising companies to serve ads when you visit our Platform. These
companies may use information (may not including your name, address, email address, or
telephone number) about your visits to this and other websites in order to provide advertisements
about goods and services of interest to you.
8. CHILDREN INFORMATION:
We do not knowingly solicit or collect personal information from children under age of 18 and use
of our Platform is available only to persons who can form a legally binding contract under the
Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Platform,
application or services under the supervision of your parent, legal guardian, or any responsible
9. DATA RETENTION:
We retain your personal information in accordance with applicable laws, for a period no longer
than is required for the purpose for which it was collected or as required under any applicable
law. However, we may retain data related to you if we believe it may be necessary to prevent
fraud or future abuse or if required by law or for other legitimate purposes. We may continue to
retain your data in anonymised form for analytical and research purposes.
10. YOUR CONSENT:
By visiting our e-Commerce website Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your information (including
disclose to us any personal information relating to other people, you represent that you have the
You, while providing your personal information over the Platform or any partner platforms or
establishments, consent to us (including our other corporate entities, affiliates, lending, business partners, technology partners, marketing channels, and other third parties) to contact you through
reflect changes to our information practices. We may alert you to significant changes by posting
the date our policy got last updated, placing a notice on our Platform, or by sending you an email
when we are required to do so by applicable law.
12. GRIEVANCE OFFICER:
In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below:
Arphibo Gardentech Pvt Ltd
1053, Sunrise Residency, Yelahanka Industrial Area,
Yelahanka New Town, Bengaluru – 560064, Karnataka
Time: Mon - Sat (9:30 – 17:30)
If you have a query, issue, concern, or complaint in relation to collection or usage of your